Shipping

We use the best of British – the Royal Mail – to ensure our products reach you safely, on time and in the condition you would expect. We charge a flat rate of £2.95 with no nasty surprises at checkout – even if you order more than one mask – we’re nice like that.

Timeframes

Our team of Smuggers are currently dispatching items next working day. Yes, you read that right. Unlike other companies out there, we only sell the handmade stock available and ready to send. We aim to get a Smug on your face within 3-5 working days of you pressing that little checkout button. Each product is hand-stitched with love in the UK and this takes time, but we think it is worth the wait.

Whilst we typically dispatch within 24 hours – Royal Mail are experiencing challenges maintaining social distancing in their sorting offices and with staff absences affecting operations. They also have a significantly higher volume of packages in the system due to more online retail. On occasion this may delay your delivery – please be patient with them they are doing their best.

Tracking orders

You will receive an order confirmation email followed by a dispatch notification once your item is on its way to you, which may contain a tracking number where applicable. This means your Smugs are now with Royal Mail. You should receive your order through the letterbox (it fits Smugly) within 3 working days of being notified of shipment.

All our orders are tracked by Royal Mail barcode service which tells us when the Postie has either attempted delivery or posted the item through the letterbox.

If you haven’t received your order or there’s an issue with it on arrival  – #SadFace – tell us using our contact form or email hello@smug.org.uk.